Privacy Policy

1. Call-Only Website Structure

Our website operates strictly as an informational and direct phone-contact portal. We do not maintain contact submission forms, online quote calculators, user registration portals, interactive chat widgets, email newsletter capture forms, or customer account logins. You are never required to enter personal identifying information to browse our website.

2. Information Collected by Telephone

When you voluntarily telephone our direct dispatch line at (253) 201-3775, you may provide personal information necessary to deliver plumbing services, including:

• Your name and contact phone number
• Your residential or commercial service address in Lacey or Thurston County
• Descriptions of your plumbing issue, water heater symptoms, or drainage concerns
• Invoicing, payment, and billing details upon completion of on-site service

This information is utilized solely to schedule dispatch, evaluate plumbing issues, provide technical service, and maintain necessary business accounting records.

3. Server Logs & Technical Browsing Data

Like virtually all websites, our web hosting servers automatically record basic technical data in server access logs. This data may include your Internet Protocol (IP) address, browser user-agent, operating system, referring URL, and the date and time of page requests. This technical information is used exclusively to maintain site security, detect malicious automated traffic, and optimize web server performance.

4. Cookies & Tracking Technologies

Our static website does not set commercial advertising cookies, behavioral tracking pixels, or cross-site tracking scripts. We do not sell, rent, monetize, or trade any visitor data or telephone call records with third-party marketing companies, advertisers, or data brokers.

5. Information Sharing & Legal Disclosures

We do not share your personal contact details with outside parties except in the following limited circumstances:

• With our employed plumbing technicians and dispatched personnel to navigate to your service address.
• With municipal building or plumbing inspectors (such as the City of Lacey or Thurston County Building Department) when official permits and safety inspections are legally required for water heater replacements or sewer repairs.
• When required by Washington State or federal law, court order, or official legal process.

6. Data Security

We implement standard physical, administrative, and technical safeguards to protect records generated during telephone service calls. Our website is delivered via modern encrypted HTTPS protocols to ensure secure transit between your browser and our hosting infrastructure.

7. Contact Information

If you have questions regarding this Privacy Policy or wish to review information provided during a service call, please contact us by phone:

Last updated: October 2026.